We’ve answered the most common questions below. Can’t find what you need? Contact us — we’re happy to help.
Browse our collections, add your favourite pieces to the cart and proceed to checkout. You may also order through WhatsApp on 9022127171.
We process orders quickly, so please email theshinelane@gmail.com or message us on WhatsApp as soon as possible.
We usually deliver within 3–5 business days after your order has been processed.
Shipping is free for eligible orders. The current shipping charge will be displayed at checkout before payment.
Yes. Once your order is dispatched, tracking information will be shared with you.
Please refer to our return policy. Replacements may be available when an incorrect or damaged product is received.
Record an unboxing video and contact us within the period stated in our policy. Send the video and order details to theshinelane@gmail.com.
We offer jewellery and accessories including hairlets, arm cuffs, ear cuffs, anti-tarnish chains, rings and gifting pieces.
Keep your jewellery away from water, perfume and direct sunlight. Store each piece separately in a dry pouch or jewellery box.
Absolutely. Our pieces are suitable for birthdays, celebrations and other special moments.
We’re just a message away and would love to help you.
We typically respond within 24–48 hours.